Privacy Statement


Privacy Statement

GELSENWASSER AG is pleased about your visit to our website and your interest in this GELSENWASSER group company. We take the protection of your personal details seriously and would like you to feel secure and comfortable during your visit to our website.

Collection and Use of Personal Data

You can usually visit the GELSENWASSER AG website without providing any personal data.

We only learn the name of your Internet service provider, the website you came to us from, and the pages you visit on our website. This information is evaluated for statistical purposes; however, individual users remain anonymous.

GELSENWASSER uses cookies in some areas of the website to be able to provide our service more individually. Cookies are small files that a web server can send to your computer in order to identify it for the duration of the session. You can set your browser so that it informs you about the placing of cookies. You then know when and where cookies are being used.

Personal data are only requested and processed when you use GELSENWASSER group direct services (e.g. the GELSENWASSER online self-service or the GELSENWASSER shop) or when you provide data so we can process your request, order or comparable issues. All information in fields marked as non-mandatory is volunteered by you.

Usage and Transmission of Personal Data and Use for Specific Purpose

In accordance with current data protection regulations, all personal data collected within the context of the direct services are collected, processed and used only for the purposes of drafting contracts and for protection of our own business interests with respect to advising and serving our customers and meeting their unique requirements.

All data are exclusively used by GELSENWASSER AG and its subsidiaries and investment companies. They are used for the purposes of fulfilling a contract closed with you or executing an order placed by you and are not transmitted to third parties.


GELSENWASSER protects your data against unauthorised access, loss or destruction by technical and organisational measures. Our security measures are continually improved in accordance with advances in technology.

Links to Third Party Websites

The GELSENWASSER AG website contains links (so-called hyperlinks) to third party websites and services. GELSENWASSER does not assume responsibility for the data protection strategies and the contents of these third party websites.
Right of Access to Personal Data and Public Procedural Register
On request, we will advise you in writing according to the applicable law what, if any, personal data we may have. We have summarised the information according to Section 4e BDSG (German Data Protection Act) in our public procedural.

Data protection officer

If you have any questions with regard to how your personal data are processed, please contact our data protection officer. He and his team will be glad to handle any requests, applications or complaints.

Sabine Bohlenz
Data protection officer:
45891 Gelsenkirchen
Phone: (0209) 708 788